Refund policy
Eligibility
Paid Sensortrailbase enrollments confirmed in writing may be refunded according to the timelines below. Informal interest emails without a paid invoice are not refundable transactions.
Timeframe
Request a full refund at least 14 days before the cohort start date. Requests received 13 to 7 days before start may receive a 50% partial refund. Requests inside 7 days of start are not eligible for refund except where required by law or where Sensortrailbase cancels the cohort.
Full and partial refunds
Full refunds return tuition paid for the canceled seat. Partial refunds apply the percentage above to tuition only. Bank fees charged by your institution are not reimbursed.
Non-refundable items
- Third-party software licenses purchased separately
- On-site travel or venue costs already incurred for Horizon Lab visits
- Completed one-off consulting hours outside a course package
- Digital materials explicitly marked as final sale in your enrollment note
Refund process
Email contact@sensortrailbase.digital with your full name, invoice number, course name, and reason. We confirm eligibility within five business days.
Processing time and method
Approved refunds are returned via the original payment method within 10–15 business days after approval. If that method is unavailable, we will arrange a bank transfer to an account you nominate in writing.
Cancellation by Sensortrailbase
If we cancel a cohort, you may choose a full refund or transfer to a later date at no extra tuition.
Exceptions
Documented medical emergencies or force majeure may be considered case-by-case for partial credit even inside the 7-day window. Credits expire after 12 months.
Contact for refund requests
02804404031 · contact@sensortrailbase.digital